Ballina Beach Resort

Hotel Policy

Upon Arrival
All guests must provide a valid credit card upon checkin as a guaranteed method of payment.

Debit cards are also acceptable for prepayment of all charges.

If you do not have a valid credit or debit card available, you may transfer your booking to another guest who is staying with you to hold the room. You must obtain their prior approval and credit authority.

If you wish to use cash as your payment method, an additional deposit of $150 per night is required in advance. This allows you to charge back to your room account additional services including restaurant, telephone charges etc during your stay.

Upon departure you may pay using a different method or cash if you prefer, and any pre-authorisation and guarantee will be released with your bank.

Please note that fees apply to use different credit cards, based on charges levied by merchant banks including American Express and/or Diners Club. 3% surcharge for American Express & Diner's Cards.

Group bookings of three or more rooms require additional security deposits and have specific booking & cancellation restrictions. Please contact our reservations staff for assistance.

To secure a confirmed booking, credit card details are required as security for the accommodation charges. This secures the room for the period of your intended stay and guarantees your room upon arrival. If you wish to stay beyond the period of your original booking we request that you advise us as soon as you are aware so that we may extend both the booking and your occupancy of your original room.

*** PLEASE TAKE NOTE OF THE FOLLOWING CANCELLATION POLICIES ***

During Peak/High Season and On Special Event Dates (including Christmas & Easter holidays);
1. In the event you need to cancel a confirmed booking prior to fourteen (14) days before your arrival date we will endeavour to relet the room, and in that case you will be charged a 20% booking fee that we incur from other agencies for the re-letting. If we do not relet the room then you will be charged a fee equivalent to two (2) night's accommodation of the booking.
2. In the event of cancellation of a confirmed booking within fourteen (14) days before your arrival date you will be charged a fee equivalent to two night's accommodation of the booking.
3. In the event of a failure to arrive on the booked date you will be charged a fee equivalent to the full accommodation charges for the entire period of your booking. This policy is applied to cover the likelihood we will be unabe to relet the room at that late stage.
4. For GROUP BOOKINGS of three (3) or more rooms, the prior notice of cancellation in clause 1 above is increased to 21 days.
5. NO CANCELLATIONS are permitted after arrival. Unused room nights are forfeited in the event of an early departure.

At other times;
1. In the event of confirmed cancellation prior to 24 hours before your arrival date no fee will be charged.
2. In the event of cancellation within 24 hours before your arrival date arrival you will be charged a fee equivalent to one night's accommodation of the booking.
3. In the event of a failure to arrive on the booked date you will be charged a fee equivalent to one night's accommodation of the booking. In special circumstances, solely at the management's discretion, you may be offered such amount as a credit for subsequent accommodation charges.
4. For GROUP BOOKINGS of three (3) or more rooms, the prior notice of cancellation in clause 1 above is increased to 7 days.
5. NO CANCELLATIONS are permitted after arrival. Unused room nights are forfeited in the event of an early departure.

TRAVEL INSURANCE
We suggest you consider travel insurance to cover any losses incurred if unforeseen circumstances force you to alter your travel plans.